Holiday Search

FAQ

VISA

What is VISA?

A travel visa is a travel document which conditionally allows a person to enter or leave the region for which it is issued. A visa application in advance of arrival gives the country a chance to consider the applicant's circumstance, such as financial security, reason for applying, and details of previous visits to the country. A visitor may also be required to undergo and pass security and/or health checks upon arrival at the border.

Do I need a visa for travel?

It depends. You will get benefit from many favorable travel arrangements with countries around the world. For several countries, you will need a valid travel visa in order to enter.

Does it cost to have a visa processed?

It depends. You will get benefit from many favorable travel arrangements with countries around the world and the fee may be waived off. In other circumstances, one will have to pay for the visa.

How long will the process take?

This depends on the country you’re visiting. Some visas will be issued the same day; others can take weeks (or even months) to process.

What are the different types of visa?

  • Transit visa - for passing through the country to a destination outside that country
  • Short-stay or visitor visa - for short visits to the host country
  • Tourist visa - for a limited period of leisure travel, no business activities allowed
  • Visa for medical reasons- for undertaking diagnostics or a course of treatment in the host country's hospitals
  • Business visa : for engaging in commerce in the country
  • Residence visa: for people obtaining long - term residence in the host country
  • Immigrant visa: for those intending to immigrate to the issuing country
  • On-arrival visa (also known as Visa On Arrival, VOA), granted at a port of entry 
  • Electronic visa - The visa is stored in a computer and is electronically tied to the passport number; no label, sticker or stamp is placed in the passport before travel

How do I get a travel visa?

By submitting basic documents like:

  • Valid passport 
  • Completed visa application 
  • Passport / Visa size photos 
  • Payment of required fees 
  • In some cases, additional identification such as a driver’s license, birth certificate, or bank statement showing that you the necessary funds to complete your journey
  • Some countries require a copy of your travel ticket

HOLIDAY

What does holiday package means?

It’s a product which takes care of your Flights, Hotels, Sightseeing, Travel Insurance, Transfers and Visa’s if required into one price. However it’s not necessary every Holiday package includes all above services, it completely depends upon the inclusion and exclusion of the package you are planning to book.

What does Group tour mean?

These are tours which have fixed departure dates and Tour escorts.

Holiday Package needs to be booked how many days prior to the departure?

It is always advisable to book your tour well in advance of your choice to confirm your hotel and Flight reservations.

What does twin sharing room means?

“Two people in one room”

What does "Per person on twin sharing basis means?

This means, the rates are for one person in a room which is shared by two.

What does half-board meal plan include?

A half-board meal plan is inclusive of breakfast and one major meal - either lunch or dinner.

What does Full-board meal plan include?

A Full-board meal plan is inclusive of all 3 meals i.e. Breakfast, Lunch and Dinner.

What about my Visa if I am traveling abroad?

ANGKORTRAVELPLUS.COM provide you assistance for filling your visa however to grant your Visa is completely at the discretion of the Embassy.

What are the different modes of payments Angkortravelplus accepts?

Net Banking / Western Union/ Cash on arrival

How do I know if my booking was successful?

We’ll send you an email confirmation for your holidays booking.

Can there be changes done in Holiday Package?

Yes, you can amend the package the way you want it wherever possible by paying additional cost or amendment charge if any.

Can I book travel insurance with Angkortravelplus while buying holiday package?

Yes, we can help you buying Travel Insurance.

If I am booking holiday package, can I pay using multiple credit cards for one booking?

No, unfortunately we don’t have this provision to book with multiple credit cards online.

Can I book three adults in one room?

Generally most of the hotels allow guest to book 3 adults in one room by giving an extra bed, however we request you to always reconfirm with our customer support or hotel before booking.

Do I require a passport to travel on an International Holiday?

Yes, you need passport with minimum validity of 6 months from the date of travel. Validity of passport may vary depending upon the country you visit. Also we can assist you in getting your Visa’s done. You just need to visit our visa section and fill in the inquiry form and we will take care of the rest.

What kind of vehicle will be provided for the travel?

The type of vehicle provided during travel would be mentioned in the travel details before you book your holidays. Vehicle type purely depends upon the group size and destinations.

What would be the cancellation charges if I cancel my holiday before departure?

Cancellation charges of the holiday package you are selecting would be mentioned in travel details. Also cancellation charges depend when you are cancelling the package and for which country/city you have booked for.

If I am on tour and want to cancel my holiday, how much refund will I get?

If in case you want to cancel your services on tour, there won’t be any refund credited to your account.

FOREX

What are currency Notes?

Currency notes are the physical notes. In Cambodia we typically use notes of Riel. Similarly, each currency has its own denomination set.

What is the maximum limit for carrying foreign currency and for foreign currency notes?

Maximum limit for foreign currency per traveler for a leisure trip is USD 10,000.

What are the various documents that are needed to buy Foreign Currency Notes?

Your valid passport, your confirmed tickets or Visa, Basic Travel Quota (BTQ) Form and Residence Permit in case of Foreign Nationals and a LERMS letter (For business travel) and purchase your foreign currency notes.

Why should one carry Foreign Currency Travelers Cheques available at Angkortravelplus while travelling abroad?

The Foreign Currency Travelers Cheques are convenient and easy to use while travelling abroad and allows you the convenience of cash as well as purchases (At select establishments) and hence are a great way to carry your foreign currency while travelling.

What are the various foreign Currencies for which Travelers Cheques are available at Angkortravelplus?

Angkortravelplus makes it convenient for you to carry your money in the following currencies through a Foreign Currency Travelers Cheque:

  • United States Dollars (USD) 
  • Great Britain Pounds (GBP) 
  • EURO Japanese Yen (JPY) 
  • Australian Dollars (AUD) 
  • Canadian dollars (CAD)

Are the Travelers Cheques globally acceptable?

The Foreign Currency Travelers Cheques are accepted worldwide in over 400,000 locations spread across 200 countries. They can either be encased or used at Exchange bureaus, Banks, Hotels Shops, Restaurants and other establishments, thereby making your travel smooth and hassle free.

What do I do if my Foreign Currency Travelers Cheques are lost or stolen?

In case you lose your Travelers Cheque, you can easily report it by following the simple process outlined by American Express below:

  1. Locate serial numbers. Have the serial numbers for your lost or stolen Travelers Cheques on hand when you call the American Express Customer Service.
  2. Call an American Express Travelers Cheque Customer Service Centre as soon as possible to report the loss and open a claim. Use the search tool on to the right to find the customer service number for your current location. Service Centers handle claims 24 hours a day, 7 days a week.
  3. Plan delivery: During this call, American Express will help determine the best way for you to obtain a refund. Refunds are available at American Express Travel Service Offices and partner locations around the world.

* Terms, conditions and restrictions apply. Identification and proof of purchase required.

What is the validity period of the Foreign Currency Travelers Cheques?

Valid forever! You can save any unused Travelers Cheques for future trips.

How to en-cash Travelers Cheques?

Angkortravelplus also en-cashes your Travelers Cheques across its network in Cambodia. Procedure: Request for encashment at a Angkortravelplus branch and ensure that the travelers cheques:

  • Bear the prominent Security Features
  • That’s the Travelers Cheques bear no obvious erasures
  • That they all bear one signature i.e. the Original Signature and that none of them are in a blank condition. Soon as this process is done, you can receive your money. Angkortravelplus respects your needs and provides convenient service for your foreign exchange needs.

How can I send money abroad?

If you need to send money abroad, all you need to do is simply visit a Angkortravelplus branch or request us to contact you and experience the expertise of our well trained advisors make it easy for you to send money abroad with the right documentation and process and even suggesting modes of transfer so that you can send money abroad in a fast, reliable and convenient manner.

What types of trips are treated as business trips?

Visits in connection with business, deputation by company, attending of an international conference, seminar, specialized training, study tour, apprentice training, etc., are treated as business visits.

PAYMENT

What are the payment modes that Angkortravelplus has?

  • Cash
  • Western Union
  • Net Banking

HOTEL

Can we accommodate more than 2 guests in one double room?

Most hotels allow additional guests to stay in a room by charging extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, you can check directly with your hotel for their extra guest charges and the maximum number of people allowed in the room you’ve booked.

Do we need to pay separately for children who will be traveling with us?

When making your booking, select the number of children traveling with you. Our search will give you the price of a double room with child.

How do I know if my booking was successful?

You will receive an email and sms confirming your services booked with Angkortravelplus.

Do I need to confirm my booking?

No, you don’t. If you really want to, though, contact us at info@angkortravelplus.com to confirm your reservation. You can also contact the hotel directly if you prefer.

What is my hotels check in time?

Typically, the hotel check in time is after 2:00 pm (local hotel time) however we request you to please check with your specific hotel for its exact check in time.

What if I am arriving late? Will hotel hold my room?

Since your reservation is guaranteed with a credit card, hotel is obliged to hold your room until 7 am, the day after your planned your arrival date. However, it is always a good practice to contact the hotel directly and inform them about your arrival details.

Can I get early check in?

Early check in is always subject to availability and the final confirmation rests with the hotel. If you need an early check in, you should contact the hotel directly and place a request.