Holiday Search

FAQ

VISA

What is VISA?

A visa is an authorized allowance of a traveler's document for their willingness to visit other countries, also as a means of entry permit for visitors assuring that the person is acceptable to the country that the traveler intended to visit.

Visa is considerably an approval on a passport granting the possessor official privilege to enter, leave or stay in a country for a stated time. The typical common visa types are the students, work, transit and tourist visas.

A "Visa" application in advance of arrival provides the country a chance to consider the applicant's circumstances, such as financial security, the reason for applying, and details of previous visits to the country (if any). A visitor may also be required to undergo and pass security and/or health checks upon arrival at the border.

Do I need a visa for travel?

To some factors, it depends.  For several countries, you will need a valid travel visa in order to enter. In addition, you will get benefit from many favorable travel arrangements with countries around the world.

Does it cost to have a visa processed?

It depends. You will get benefit from many favorable travel arrangements with countries around the world and the fee will be waived-off. In other circumstances, one will have to pay for the visa.

Cost varies in such cases, depending upon the type of visa. This includes tourist, business, student, and exchange visas. Most petition-based visas, such as work and religious visas have their own cost.

How long will the process take?

The application processing time of a country depends as well as this depends on the country you are visiting. Sometimes visas are given on the same day while others can take weeks (or even months) to process.

What are the different types of visa?

  • Transit Visa - for passing through the country to a destination outside that country
  • Short-Stay or Visitor Visa - for short visits to the host country
  • Tourist Visa - for a limited period of leisure travel, no business activities allowed. Visa for medical reasons- for undertaking diagnostics or a course of treatment in the host country's hospitals
  • Business Visa: for engaging in commerce in the country
  • Residence Visa: for people obtaining long-term residence in the host country
  • Immigrant Visa: for those intending to immigrate to the issuing country
  • On-Arrival Visa (also known as the visa on arrival-VOA), granted at a port of entry
  • Electronic Visa - the visa is stored in a computer and is electronically tied to the passport number; no label, sticker or stamp is placed in the passport before travel

How do I get a travel visa?

By submitting basic documents like:

  • Valid Passport 
  • Completed Visa Application 
  • Passport/Visa size photos 
  • Payment of required fees
In some cases, additional identification such as a driver’s license, birth certificate, or bank statement showing that you the necessary funds to complete your journey

HOLIDAY

What does holiday package means?

Considerably, it could be the most convenient choice for your getaways, as packaged tours usually cost lesser than a holiday that you plan on your own. It is a product, which takes care of your flights, hotels, sightseeing, travel insurance, transfers, and visas if required into one single expense. However, it is not necessary that every holiday package includes all above services, it completely depends upon the inclusion and exclusion of the package you are planning to book.

What does Group tour mean?

Group tours mean numerous tourists travelling together and are organized by the Tour Guides of the visiting country. The size of such groups can range from small ones to large ones, and it provides you with a good chance to meet and make friends from all over the world.

These are tours, which have fixed departure dates and tour escorts.

How many days prior to the departure should we book the holiday packages?

We advise you to book well in advance, so that you get a proper airplane and hotel reservations. 

What does twin sharing room means?

This means the rates will be applicable for one room, and the accommodation is on a twin-sharing basis, i.e., two people will share the same room.

What does "Per person on twin sharing basis means?

It means rates per person, in the accommodation for double sharing.

What does half-board meal plan include?

A half-board meal plan is inclusive of breakfast and one major meal-either lunch or dinner.

What does Full-board meal plan include?

A full-board meal plan includes all three meals i.e. Breakfast, lunch, and dinner.

If I am traveling abroad, how will I get my Visa?

Angkor travel plus.com will help you in providing the general assistance for filling your visa, however, to grant your visa is completely at the discretion of the embassy.

What are the different modes of payments Angkortravelplus accepts?

Net banking / Western Union/ Cash on arrival

How do I know if my booking was successful?

You will get an email confirmation to your registered email/mobile number regarding your affirmation for your holiday booking.

Can there be changes done in Holiday Package?

Yes, you can modify the package according to your convenience and favor wherever possible by paying additional cost or amendment charge if any.

Can I book travel insurance with Angkor Travel Plus, while buying a holiday package?

Yes, Angkor Travel Plus can help you in choosing and buying travel insurance

If I am booking holiday package, can I pay using multiple credit cards for one booking?

No, unfortunately we do not have this provision to book with multiple credit cards online.

Can I book three adults in one room?

Generally, most of the hotels allow guests to book three adults in one room by giving an extra bed, however, we request you to reconfirm with our customer support or hotel before booking.

Do I require a passport to travel on an International Holiday?

Yes, you need a passport with a minimum validity of 6 months from the date of travel. The validity of the passport may vary depending on the country you visit. We can assist you in getting your visas done. All you need to do is visit our visa section and fill in the inquiry form and we will take care of the rest.

What kind of vehicle will be provided for the travel?

The type of vehicle that will be available will be written in the travel details, handed before you book your holidays. However, vehicle type purely depends on the group size and destinations.

What would be the cancellation charges if I cancel my holiday before departure?

Cancellation charges of the holiday package you are selecting will be provided with the travel details. However, cancellation charges depend on the time you are canceling the package and from which country/city you have booked it.

If I am on tour and want to cancel my holiday, how much refund will I get?

If in case you want to cancel your services on tour, there will not be, any refund credited to your account.

FOREX

What are currency Notes?

Currency notes are the physical notes and in Cambodia, we typically use notes of riel. Similarly, each currency has its own denomination set.

What is the maximum limit for carrying foreign currency and for foreign currency notes?

The maximum limit for foreign currency per traveler for a leisure trip is used 10,000.

What are the various documents that are needed to buy Foreign Currency Notes?

YYour valid passport, your confirmed tickets or visa, basic travel quota (BTQ) form and residence permit in case of foreign nationals and a terms letter (for business travel) and purchase your foreign currency notes.

Why should one carry Foreign Currency Travelers Cheques available at Angkortravelplus while travelling abroad?

The foreign currency, travelers cheque is convenient and easy to use while traveling abroad and allows you the convenience of cash, as well as purchases (at select establishments) and hence, are a great way to carry your foreign currency while traveling.

What are the various foreign Currencies for which Travelers Cheques are available at Angkortravelplus?

Angkor travel Plus makes it convenient for you to carry your money in the following currencies through a foreign currency traveler's cheque:

  • United States Dollars (USD) 
  • Great Britain Pounds (GBP) 
  • Euro, Japanese Yen (JPY) 
  • Australian Dollars (AUD) 
  • Canadian Dollars (CAD)

Are the Travelers Cheques globally acceptable?

The foreign currency travelers cheques, are accepted worldwide in over 400,000 locations spread across 200 countries. Travelers cheques can be en-cashed or used at exchange bureaus, banks, hotels, restaurants, shops and other establishments. They make your travel smooth and hassle-free.

What do I do if my Foreign Currency Travelers Cheques are lost or stolen?

In case you lose your travelers cheque, you can easily report it by following the simple process outlined by American express below:

  1. Locate serial numbers- have the serial numbers for your lost or stolen traveler's cheques on hand when you call the American express customer service.
  2. Call an American express customer service center for the traveler cheques as soon as possible to report the loss and open a claim. Use the search tool on the right to find the customer service number for your current location. Service centers handle claims 24 hours a day, 7 days a week.
  3. Plan delivery: during this call, American express will help determine the best way for you to obtain a refund. Refunds are available at American express travel service offices and partner locations around the world.

* Terms, conditions, and restrictions apply. Identification and proof of purchase required.

What is the validity period of the Foreign Currency Travelers Cheques?

They are valid forever! You can save any unused traveler's cheques for future trips.

How to en-cash Travelers Cheques?

Angkor Travel plus also en-cashes your travelers cheques across its network in Cambodia. Procedure: request for encashment at Angkor Travel plus branch and ensure that the traveler's cheques:

  • Bear the prominent security features
  • The traveler's cheques must bear no obvious erasures 
  • They all must bear one signature i.e. The original signature and that none of them are in a blank condition.

As soon as this process is finished, you can receive your money. Angkor travel plus respects your needs and provides convenient service for your foreign exchange needs.

How can I send money abroad?

If you need to send money abroad, all you need to do is simply visit a Angkor Travel Plus branch. You can also request us to contact you and experience the expertise of our well-trained advisors that make it easy for you to send money abroad with the right documentation and process. We even suggest modes of transfer so that you can send money abroad in a fast, reliable and convenient manner.

What types of trips are treated as business trips?

Visits in connection with a business, deputed by the company, attending an international conference, seminar, specialized training, study tour, apprentice training, etc. are treated as business visits.

PAYMENT

What are the payment modes that Angkortravelplus has?

  • Cash
  • Western Union
  • Net Banking

HOTEL

Can we accommodate more than 2 guests in one double room?

Most hotels allow additional guests to stay in a room by charging an extra amount as long as the room does not exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, you can check directly with your hotel for their extra guest charges and the maximum number of people allowed in the room you have booked.

Do we need to pay separately for children who will be traveling with us?

When making your booking, select the number of children traveling with you. Our search will give you the price of a double room with a child.

How do I know if my booking was successful?

You will receive an email and SMS confirming your services booked with Angkor Travel plus.

Do I need to confirm my booking?

No, you do not. If you really want to, though, contact us at info@angkortravelplus.com to confirm your reservation. You can also contact the hotel directly if you prefer.

What is my hotels check in time?

Typically, the hotel check-in time is after 2:00 pm (local hotel time) however, we request you to check with your specific hotel for its exact check-in time.

What if I am arriving late? Will hotel hold my room?

Since your reservation is guaranteed with a credit card, the hotel is obliged to hold your room until 7 am, the day after your planned your arrival date. However, it is always a good practice to contact the hotel directly and inform them about your arrival details.

Can I get early check in?

Check-in and Checkout timings differ in most of the hotels. Further, there are chances of extra charging by hotels for one day extra in the case of an early Check-In or late Checkout.

If you need an early check-in, you should contact the hotel directly and place a request.